This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

FAQs
Q: When will my gift be delivered?
A: It depends on where it is going and which shipping method you choose. Overnight service is offered to US customers. Most ground packages arrive within three to seven business days. International orders take 6 - 14 days depending on where it is shipping to. Orders received by Noon EST on Monday - Friday will ship that same day. Custom orders ship three business days from order date.

Q: Can I specify a delivery date?
A: YES. When placing your order use the "future date" field to type in a date that is more than a week away from your purchase date. Book Bouquet will ship your gift to arrive on the date you enter.

Q: How do I know if my order was shipped?
A: You will receive an email with the package tracking information. By clicking on the link in the email you can see where your package is and when the expected delivery date will be.

Q: Can I ship a gift to a HOSPITAL?
A: YES, BUT please note patients are often discharged early and hospitals do not forward patient mail. Also, hospitals do not accept weekend deliveries. We strongly recommend shipping to a home address if the person is not in a long term care facility. If the patient is discharged prior to receiving their package you are responsible for additional shipping charges for forwarding the package. Hospital gifts must be shipped using UPS delivery service. No postal services are available for hospital deliveries.

Q: Can I get a refund?
A: YES, on damaged gifts (these must be returned for our inspection), gifts not delivered on time (when shipping via a guaranteed service like overnight, only the cost of shipping is refunded) and if you are not satisfied with your gift (Gift must be returned). We will also offer to replace your gift at no additional charge if you prefer that to a refund and ship the original gift back to Book Bouquet. Gifts not delivered on time must have been shipped using a guaranteed delivery service. UPS Ground and Priority Mail do not count. Book Bouquet stands behind all our products and we are not happy unless you are happy.

Q: I just found out they already read the book I selected what can I do?
A: If your gift has been shipped the recipient can contact us and request a book exchange. We send them a replacement book and return envelope and postage to ship back the book they do not want. This must be done within a week of receiving the gift.

Q: Oops I need to cancel my order what do I do?
A: Call our toll-free number at 877-800-2665 to see if your gift has been shipped. If it has not shipped the order can be cancelled. However, once an order is shipped it can not be cancelled. If we are able to have the gift returned to Book Bouquet the cost of the gift less the additional shipping charges can be refunded.

Q: My gift was shipped but they still don't have it, what do I do?
A: Your gift could still be on it's way, but sometimes things do happen. Please call us and we will contact the shipping carrier for you to determine what the status of your shipment is. Note: incorrect, incomplete and undeliverable addresses (carrier is not able to leave box and recipient has not been home to receive gift) can all result in delays. Please double check your shipping information to be sure it is correct. A fee of $10.00 is charged for address corrections that are made by the shipping company. Book Bouquet is not responsible for gifts shipped to incorrect addresses as entered by the customer. If Book Bouquet has made an error when entering a shipping address Book Bouquet will resend the gift or pay for the shipping correction charges with the shipping company.

Q: An item was missing from my gift basket, but something else was sent that was not listed in the description?
A: Book Bouquet reserves the right to make product substitutions with similar or seasonally appropriate items. Chocolate can not be shipped from mid-May through mid-September and other food items will be used instead. In addition out of stock items will be replaced with similar merchandise of equal or greater value. For example pretzels might be used in place of popcorn or chips in a basket.

Shipping Information:
Customer assumes all responsibility for providing a correct shipping address. Gifts are not shipped on Saturdays, Sundays or major US Holidays.

Many shipping options are available.
Shipping Rates Begin At:
UPS Ground begins at $8.95
UPS 3 Day begins at $19.95
UPS 2 Day begins at $24.95
UPS Overnight begins at $39.95
Other shipping services are also available. Rates are determined based on box dimensions and dimensional weight. From overnight to standard ground there are shipping choices to fit your delivery needs. If you need additional information please call our toll-free number at 877-800-2665.

Q: How do I ship to an APO address?
A: Select military APO/FPO shipping from the drop down menu of shipping options. Scroll to the end of the state drop down menu for the apo/ae selections.

Q: How do I ship to an international address?
A: Select either Global Express Canada for shipping to Canada or Priority Mail International for gifts shipping to other countries from the drop down menu of shipping options.

Q: How do I know how much it will cost to ship my gift?
A: When you place your item in the shopping cart there is a drop down menu of shipping options. Clicking on each option will show you the cost for each type of shipping for that item.

Q: Why is overnight shipping so expensive?
A: You are basically paying for a plane ride for your package, and with the price of fuel rising shipping costs are also rising. The cost to mail a letter first class is $.42. To overnight that same letter is $12.60 a 3000% increase in price. Our packages weigh more and are much larger than a letter so the cost to get space on the plane is more. If your gift can arrive in a few days rather than overnight you will save significantly on shipping!

Q: Can I ship to a PO Box?
A: Yes, but you must use priority mail or express mail as your shipping choice. UPS will not deliver to PO Boxes.

Q: Is same day delivery available?
A: No. We ship all gifts and do not offer local delivery.

Q: Can I have my gift delivered on a weekend?
A: Yes, if shipping via Express Mail then Saturday delivery is available to residential addresses only. HOSPITAL DELIVERIES are not available on weekends. Please note not all areas have express mail delivery available on weekends. If you are shipping to a small town then most likely they will not offer weekend delivery of your package. Sunday delivery is not available.

Privacy Policy
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

What Information Is Collected:

As part of the order process, the following information is collected from shoppers:

Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information

How That Information Is Used: Your contact information is used to contact you in the event there is a problem with the shipping address, question about your order or problem with processing your payment. If we can not contact you and there is a question relating to your order your order will be cancelled and not be shipped.

Our Commitment To The Security of Your Data The information provided to Book Bouquet, Ltd. by you the consumer, is used strictly by Book Bouquet to provide you with relevant offers and information about Book Bouquet's products and services. Your e-mail, mailing address, phone number or any other information provided to Book Bouquet, Ltd. will not be sold or otherwise diseminated to other third party organizations. Book Bouquet also promises not to use your email for the purpose of promoting other third party companies.

Book Bouquet will add your email address to our mailing list for the purpose of sending periodic promotions to you. If you choose not to receive email offers from Book Bouquet you may opt out of our mailings by clicking on the unsubscribe link listed at the bottom of every email we send to you.